Privacy Policy

Welcome to Glow Gemstone (Private) Limited (“we”, “us”, “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.glowgemstone.com and purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party payment providers)
Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and browsing activity
Date and time of access
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Deliver products and services.
Communicate with you regarding orders and inquiries.
Provide customer support.
Improve our website, products, and user experience.
Send promotional emails or newsletters (with your consent).
Prevent fraud and maintain website security.
Comply with applicable legal obligations.

3. Payment Information

Payments made through our website are processed by secure third-party payment providers. Glow Gemstone (Private) Limited does not store complete debit card, credit card, or banking information on its servers.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences.
Enhance website functionality.
Analyze website traffic and user behavior.
Improve user experience.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

Payment service providers.
Shipping and delivery partners.
Website hosting and technical service providers.
Government authorities or law enforcement agencies when required by law.
Professional advisers and legal representatives when necessary.

All third parties are required to maintain the confidentiality and security of your information.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal information only for as long as necessary to:

Fulfill orders and provide services.
Maintain records required by law.
Resolve disputes and enforce our agreements.

8. Your Rights

Subject to applicable laws, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Withdraw consent for marketing communications.
Request information regarding how your data is processed.

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

11. International Users

By using our website, you understand that your information may be processed and stored in Pakistan or in other countries where our service providers operate.

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will become effective immediately upon posting on this page. Continued use of the website after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact us:

Glow Gemstone (Private) Limited
G-7 Gillani Gems Plaza, Shahqabool Namak Mandi, Peshawar, Khyber Pakhtunkhwa, Pakistan 25000

Phone: +92 345 8885032 / +92 333 9298018

Email:
siffatshah@glowgemstone.com
muhammadnaeem@glowgemstone.com

By using www.glowgemstone.com, you acknowledge that you have read and understood this Privacy Policy.